Refund policy

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Just email us within those 14 days to let us know. You then have a further 14 days to send the item back to us. Please email us first and we will send you the return address.

Items should be returned unused and in their original condition and packaging. Return postage is paid by you unless the item is faulty. We will refund the price you paid, including the original standard delivery charge, within 14 days of receiving the item back (or proof that you have sent it). We may reduce the refund if the item has been used or handled more than needed to check it.

Faulty, damaged or incorrect items

If your order arrives faulty or damaged, stops working, or is not what you ordered, please email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, and you will not pay any return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Cancelling before dispatch

You can cancel for a full refund at any time before your order is dispatched. Email us with your order number.

Lost parcels

If your order has not arrived within 15 working days of dispatch, please contact us and we will look into it with the courier.

Contact

To cancel, return or report a problem, email us at k6d47z8v7t@privaterelay.appleid.com with your order number.